Gorgias shipping integration for proactive support
Connect Sendcloud with Gorgias to spot delivery issues instantly, trigger replies, and keep e-commerce customers informed.
100+ integrations available
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4.3 Trustpilot
Why Gorgias merchants choose Sendcloud
Smart shipping with Gorgias
When deliveries go wrong, agents switch tools and react late. Connect Gorgias with Sendcloud to open tickets automatically for key shipment events, enriched with tracking and courier details. Automate replies to inform customers sooner and reduce inbound.
Auto-create Gorgias tickets for 5 shipment events
Show courier, tracking link, and issue in each ticket
Automate up to 60% of support tasks
HOW TO CONNECT
A simple 3-step flow:
Run your shipping operations from one place.
Connect your platforms and systems
Choose couriers and automate shipping rules
Manage shipping, tracking, and returns in one platform
Get the most out of Gorgias with Sendcloud
Grow your business
Turn support into sales with timely shipping updates in Gorgias.
Ship more efficiently
Enable Gorgias helpdesk e-commerce email automation for shipping updates.
Deliver great experiences
Give customers clarity with accurate tracking links in replies.
Resolve shipping issues faster
Speed up e-commerce order issue handling in Gorgias.
WHAT OUR CUSTOMERS SAY
From hours to seconds
“Before Sendcloud, we used to waste hours each week manually typing in orders. Now, we can match up the order sheet with the labels in seconds.”
50%
faster order processing
90%
reduction in shipping errors
MULTI-CARRIER STRATEGY
Proactive Gorgias support with multiple couriers
Using multiple couriers? Sendcloud flags problems across them and enriches Gorgias tickets with live tracking details, so agents automate updates, respond faster, and fix delivery issues with confidence.
How quickly can I get the Gorgias shipping integration up and running?
You can be live in minutes. Install the app from the Gorgias App Store, authenticate, and tickets will start creating automatically for key shipment events. If you want richer details in each ticket, add the optional HTTP Integration in Gorgias to pull live shipment data from Sendcloud. No developers needed.
If you prefer a short walkthrough, see our step-by-step guide: How to connect Sendcloud with Gorgias.
What features are supported with Sendcloud's Gorgias integration?
When you connect Gorgias and Sendcloud, support becomes proactive and faster to resolve. Here is what you get out of the box:
Automatic ticket creation for shipment events: shipment lost, delivery delayed, parcel damaged, pickup point changed, and address error.
Ticket enrichment with shipment details your team needs: customer info, clickable tracking number, courier name, issue type, and shipment phase.
Built-in tags for automation so you can trigger Gorgias Rules and Macros with precision.
Proactive messaging using Gorgias Rules, Macros, and Gorgias shipping AI to notify customers the moment something goes wrong.
Optional HTTP Integration to fetch live shipment data into replies, such as the tracking URL, for seamless Gorgias helpdesk e-commerce email automation.
All channels in one place so your team can manage gorgias e-commerce shipping updates across email, live chat, SMS, social, and voice without switching tools.
Will it work with my e-commerce stack and UK couriers?
Yes. The integration works with Gorgias and popular e-commerce platforms such as Shopify, Magento, BigCommerce, WooCommerce, and ReCharge. It tracks shipment events from Sendcloud regardless of which courier you ship with, including leading UK and international couriers such as DHL, DPD, and UPS. If you are already creating labels and tracking via Sendcloud, the Gorgias integration will surface delivery issues in your helpdesk automatically for fast e-commerce order issue handling in Gorgias.
Can I control which shipment events create tickets and prevent alert fatigue?
The current version uses a fixed set of shipment events that create tickets automatically. You can still control volume and workflow using Gorgias automation:
Route and prioritise tickets by using the tags added by Sendcloud.
Auto-reply or auto-close low-risk cases with Rules and Macros, and escalate only the high-impact ones.
Personalise updates by inserting live tracking details into messages, keeping customers informed without extra manual work.
This gives you flexibility at scale while keeping your queue clean.
Do my agents need to switch tools to handle delivery issues in Gorgias?
No. Agents stay in Gorgias. Each ticket includes the key shipment context they need: customer details, the courier, shipment phase, and a clickable tracking number or tracking link. They can reply in one thread using Macros that pull in live shipping data, which speeds up gorgias e-commerce shipping workflows and supports Gorgias helpdesk e-commerce email automation. The result is faster first responses and fewer back-and-forths.
What is the risk of trying this integration, and can I turn it off if needed?
There is no risk. Installing the Gorgias integration does not change how you ship, your courier contracts, your rates, or your checkout. It simply creates support tickets based on shipment events and can enrich them with live data. You can disable the HTTP Integration or uninstall the app from your Gorgias settings at any time. If you remove it, your Sendcloud shipping setup and rules remain untouched.
How quickly can I get the Gorgias shipping integration up and running?
You can be live in minutes. Install the app from the Gorgias App Store, authenticate, and tickets will start creating automatically for key shipment events. If you want richer details in each ticket, add the optional HTTP Integration in Gorgias to pull live shipment data from Sendcloud. No developers needed.
If you prefer a short walkthrough, see our step-by-step guide: How to connect Sendcloud with Gorgias.
What features are supported with Sendcloud's Gorgias integration?
When you connect Gorgias and Sendcloud, support becomes proactive and faster to resolve. Here is what you get out of the box:
Automatic ticket creation for shipment events: shipment lost, delivery delayed, parcel damaged, pickup point changed, and address error.
Ticket enrichment with shipment details your team needs: customer info, clickable tracking number, courier name, issue type, and shipment phase.
Built-in tags for automation so you can trigger Gorgias Rules and Macros with precision.
Proactive messaging using Gorgias Rules, Macros, and Gorgias shipping AI to notify customers the moment something goes wrong.
Optional HTTP Integration to fetch live shipment data into replies, such as the tracking URL, for seamless Gorgias helpdesk e-commerce email automation.
All channels in one place so your team can manage gorgias e-commerce shipping updates across email, live chat, SMS, social, and voice without switching tools.
Will it work with my e-commerce stack and UK couriers?
Yes. The integration works with Gorgias and popular e-commerce platforms such as Shopify, Magento, BigCommerce, WooCommerce, and ReCharge. It tracks shipment events from Sendcloud regardless of which courier you ship with, including leading UK and international couriers such as DHL, DPD, and UPS. If you are already creating labels and tracking via Sendcloud, the Gorgias integration will surface delivery issues in your helpdesk automatically for fast e-commerce order issue handling in Gorgias.
Can I control which shipment events create tickets and prevent alert fatigue?
The current version uses a fixed set of shipment events that create tickets automatically. You can still control volume and workflow using Gorgias automation:
Route and prioritise tickets by using the tags added by Sendcloud.
Auto-reply or auto-close low-risk cases with Rules and Macros, and escalate only the high-impact ones.
Personalise updates by inserting live tracking details into messages, keeping customers informed without extra manual work.
This gives you flexibility at scale while keeping your queue clean.
Do my agents need to switch tools to handle delivery issues in Gorgias?
No. Agents stay in Gorgias. Each ticket includes the key shipment context they need: customer details, the courier, shipment phase, and a clickable tracking number or tracking link. They can reply in one thread using Macros that pull in live shipping data, which speeds up gorgias e-commerce shipping workflows and supports Gorgias helpdesk e-commerce email automation. The result is faster first responses and fewer back-and-forths.
What is the risk of trying this integration, and can I turn it off if needed?
There is no risk. Installing the Gorgias integration does not change how you ship, your courier contracts, your rates, or your checkout. It simply creates support tickets based on shipment events and can enrich them with live data. You can disable the HTTP Integration or uninstall the app from your Gorgias settings at any time. If you remove it, your Sendcloud shipping setup and rules remain untouched.
How quickly can I get the Gorgias shipping integration up and running?
You can be live in minutes. Install the app from the Gorgias App Store, authenticate, and tickets will start creating automatically for key shipment events. If you want richer details in each ticket, add the optional HTTP Integration in Gorgias to pull live shipment data from Sendcloud. No developers needed.
If you prefer a short walkthrough, see our step-by-step guide: How to connect Sendcloud with Gorgias.
What features are supported with Sendcloud's Gorgias integration?
When you connect Gorgias and Sendcloud, support becomes proactive and faster to resolve. Here is what you get out of the box:
Automatic ticket creation for shipment events: shipment lost, delivery delayed, parcel damaged, pickup point changed, and address error.
Ticket enrichment with shipment details your team needs: customer info, clickable tracking number, courier name, issue type, and shipment phase.
Built-in tags for automation so you can trigger Gorgias Rules and Macros with precision.
Proactive messaging using Gorgias Rules, Macros, and Gorgias shipping AI to notify customers the moment something goes wrong.
Optional HTTP Integration to fetch live shipment data into replies, such as the tracking URL, for seamless Gorgias helpdesk e-commerce email automation.
All channels in one place so your team can manage gorgias e-commerce shipping updates across email, live chat, SMS, social, and voice without switching tools.
Will it work with my e-commerce stack and UK couriers?
Yes. The integration works with Gorgias and popular e-commerce platforms such as Shopify, Magento, BigCommerce, WooCommerce, and ReCharge. It tracks shipment events from Sendcloud regardless of which courier you ship with, including leading UK and international couriers such as DHL, DPD, and UPS. If you are already creating labels and tracking via Sendcloud, the Gorgias integration will surface delivery issues in your helpdesk automatically for fast e-commerce order issue handling in Gorgias.
Can I control which shipment events create tickets and prevent alert fatigue?
The current version uses a fixed set of shipment events that create tickets automatically. You can still control volume and workflow using Gorgias automation:
Route and prioritise tickets by using the tags added by Sendcloud.
Auto-reply or auto-close low-risk cases with Rules and Macros, and escalate only the high-impact ones.
Personalise updates by inserting live tracking details into messages, keeping customers informed without extra manual work.
This gives you flexibility at scale while keeping your queue clean.
Do my agents need to switch tools to handle delivery issues in Gorgias?
No. Agents stay in Gorgias. Each ticket includes the key shipment context they need: customer details, the courier, shipment phase, and a clickable tracking number or tracking link. They can reply in one thread using Macros that pull in live shipping data, which speeds up gorgias e-commerce shipping workflows and supports Gorgias helpdesk e-commerce email automation. The result is faster first responses and fewer back-and-forths.
What is the risk of trying this integration, and can I turn it off if needed?
There is no risk. Installing the Gorgias integration does not change how you ship, your courier contracts, your rates, or your checkout. It simply creates support tickets based on shipment events and can enrich them with live data. You can disable the HTTP Integration or uninstall the app from your Gorgias settings at any time. If you remove it, your Sendcloud shipping setup and rules remain untouched.
Enable Gorgias shipping AI to resolve delivery issues proactively
100+ integrations available
Discounted shipping rates
Cancel anytime
Enable Gorgias shipping AI to resolve delivery issues proactively
100+ integrations available
Discounted shipping rates
Cancel anytime
Enable Gorgias shipping AI to resolve delivery issues proactively
100+ integrations available
Discounted shipping rates
Cancel anytime
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Chamber of Commerce: 66572959
VAT number: NL856613897B01
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Integrations
Solutions
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© 2026 Sendcloud. All Rights Reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
© 2026 Sendcloud. All Rights Reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01